Policies, Terms
& Conditions

I provide a service in compliance with the Animal Welfare Act 2006.

Aggressive Dogs

The owner of the dog agrees to inform us if the dog has ever been known to be aggressive or has ever bitten anyone. The owner understands that they will be legally liable for any consequences of all bites caused by their dog.

Matting

In compliance with the Animal Welfare Act 2006, I will not attempt to remove any matting for longer than 10 minutes as this will be causing suffering to your dog. I will clip the coat if I believe the matting cannot be humanely brushed out and the dog will be in pain if I attempt to do so. When clipping close to the skin, this can sometimes cause irritation and redness. By booking your dog in for an appointment, you agree that The Pooch Queen will not be responsible for any effect this has had on your dog after the groom. Any de-matting is an additional charge on top of the groom as this takes extra time and causes more wear and tear to equipment.

Health

It is the owner's responsibility to make sure their dog has up-to-date worming and flea treatment, vaccinations and health checks at the vet. The owner must make the groomer aware of any health conditions their dog has. All dogs have a brief health examination, and I will notify you of any concerns.

Grooming sick and elderly dogs will be at the owner's risk but I reserve the right to refuse to groom a dog if I deem the dog to be too unwell.

The owner must ensure the dog has had time to toilet before the grooming appointment. It is unpleasant if they urinate or defecate during the grooming procedure and can result in an additional bathing and drying fee of £10.

Fleas

I ask you to treat your dog for fleas prior to grooming and they must be kept up to date with worming and flea treatment. If I do find fleas on your dog, you agree to the use of insecticidal shampoo and the additional charge for this service.

Appointment Timings

I will do my utmost to arrive at the set appointment time, however due to being mobile I am exposed to unforeseen circumstances, i.e. heavy traffic etc. Please allow for time either side of the appointment time allocated. Communication will be made if I am likely to be early or late by more than 20 minutes.

Cancellation Policy

While I understand that sometimes appointments have to be cancelled in an emergency, as a small business, I require a minimum of 24 hours' notice before appointment cancellation, as this will enable me to offer your space to another customer on my waiting list.

I reserve the right to charge 50% of the price of your dog's grooming for appointments cancelled with less than 24 hours' notice and 100% for a no-show. This will be payable prior to any future bookings.

Photography

From time to time I will take photos of your dogs for social media and website purposes. If you wish for me to not use your dog's images then please inform me.

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Privacy Policy

This notice explains how and why The Pooch Queen (referred to as "I", "me", or "my") collects and uses personal data from visitors to www.thepoochqueen.com (the "Website"). Please take a moment to read through it so you understand how your information is handled.

Who is responsible for your personal data? The Pooch Queen is the sole data controller responsible for the personal information collected through this website.

Why do I collect your personal data? Your personal information is used solely to provide you with the best possible service — including processing bookings, responding to enquiries, and communicating about your appointments.

What personal data do I collect? This may include your name, address, phone number, email address, and information about your dog. I may also collect basic usage data such as your IP address when you browse the website.

Where is your data stored? Your data is stored securely and primarily within the UK. It may occasionally be processed via third-party platforms (such as website hosting or booking tools) as necessary.

Who do I share your data with? Your personal data will never be sold. It is only ever shared where strictly necessary — for example, with service providers that help run this website — and only to the extent required.

Your rights You have the right to access, correct, or request deletion of your personal data at any time. You can also object to how your data is being used. To exercise any of these rights, please get in touch via thepoochqueen@gmail.com.

Cookies Policy

This policy explains how The Pooch Queen uses cookies on www.thepoochqueen.com.

By continuing to use this website, you agree to the use of cookies in line with this policy.

What is a cookie? A cookie is a small text file that is placed on your device when you visit a website. It helps the site remember things like your preferences and which pages you've visited.

Why do I use cookies? Cookies allow this website to function properly and help me understand how visitors use it, so I can continue to improve the experience. Some cookies may also support any advertising or analytics tools used on the site.

First-party vs third-party cookies Some cookies are placed directly by this website (first-party), while others may be placed by third-party services used to operate or improve the site.

How long are cookies stored? Session cookies are temporary and are deleted when you close your browser. Persistent cookies remain on your device until their set expiry date or until you delete them manually.

Types of cookies used: This website may use strictly necessary cookies (required for basic functionality), performance cookies (to understand site usage), functional cookies (to remember your preferences), and marketing cookies (to support any relevant advertising). Only the latter three require your consent.

For more information about cookies and how to manage them on your device, visit www.allaboutcookies.org.

Data Protection (GDPR)

What is GDPR? The General Data Protection Regulation (GDPR) is UK and EU law that sets out how organisations must handle personal data responsibly. Personal data includes any information that could directly or indirectly identify a living individual — such as your name, phone number, email address, or purchasing history.

Your rights under the Data Protection Act 2018 You have the right to:

Be clearly informed about how your data is being used
Access the personal data held about you
Have inaccurate data corrected
Request that your data be deleted
Restrict or object to the way your data is processed
Move your data to another service provider (data portability)

If you have any questions or wish to exercise any of these rights, please contact me directly at thepoochqueen@gmail.com.

Last reviewed: 2026 | The Pooch Queen | www.thepoochqueen.com

Policies, Terms & Conditions